Friends and Family Test (FFT) set for roll-out to all NHS Services
12/08/2014
Friends and Family Test (FFT) set for roll-out to all NHS Services
The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to
their friends and family.
NHS England (NHSE) has taken the next step towards expanding the FFT to all NHS services by publishing new guidance: see the NHS England website here for more information.
The implementation guidance contains advice and support materials, all of which have been compiled following a review of FFT which many parts of the NHS contributed to, as well as strategic partners and the voluntary & community sector.
From this December, the FFT will be available in GP practices, from January 2015 in mental health and community services and extended further on 1 April 2015, to NHS dental practices, ambulance services, patient transport, acute outpatients and day cases.
The roll out of the FFT will mean many more patients will have the opportunity to provide feedback on the services they have received, enabling the public to make better informed choices about the services they use. It also means providers will be able to design care services based on the feedback and around the needs of patients.
Recent
Healthwatch Barking & Dagenham Annual Report 2023-24
We are pleased to publish our Healthwatch Barking & Dagenham Annual Report 2023-24. Find out what we have been up to in the last year and how your feedback impacted changes in the health and social care world. You can read the report here !
Healthwatch Barking & Dagenham and the Big Help Out 2024
Last week was Volunteer’s Week , an annual event that recognises, celebrates and thanks the UK’s volunteers for all they contribute to our local communities, the voluntary sector, and society as a whole. The Big Help Out coincides with the week, this year took place from Friday 7th to...